1. Introduction
This Shipping Policy applies to all orders placed through the website https://sunton-global-trading.top/ (the “Website”) operated by SUNTON GLOBAL TRADING CO., LTD (“we”, “us”, or “our”), a dedicated men’s fashion retailer. We are committed to delivering your purchases in a timely and secure manner, and this policy outlines our shipping procedures, carrier options, delivery timelines, fees, and related terms. By placing an order on our Website, you agree to comply with the provisions set forth below.
2. Shipping Carriers
We partner with leading global and regional shipping carriers to ensure reliable delivery of your men’s fashion products. Our available carriers include, but are not limited to:
- USPS (United States Postal Service)
- FedEx
- UPS (United Parcel Service)
- DHL
- Other trusted carriers (“ETC”) as determined by your shipping destination and order requirements.
The selection of carriers may vary based on your location, order size, and selected shipping method. We reserve the right to choose the most appropriate carrier for your order if no specific carrier is requested, ensuring efficient and cost-effective delivery.
3. Order Processing Time
- All orders are processed within 1-2 business days (Monday to Friday, excluding weekends and major holidays). Processing time includes order verification, packaging, and preparation for shipment.
- During peak seasons (e.g., holidays, sales events) or due to high order volume, processing time may be extended to 3-4 business days. We will notify you via email if there is a significant delay in processing your order.
- Customized or made-to-order men’s fashion items may require additional processing time (typically 5-7 business days), which will be clearly stated on the product page.
4. Shipping Methods and Delivery Timelines
We offer a range of shipping methods to suit your needs. Estimated delivery timelines (after processing) are as follows:
| Shipping Method | Estimated Delivery Time | Applicable Regions |
|---|---|---|
| Standard Shipping | 5-7 business days | Domestic (U.S.) & Select International Regions |
| Expedited Shipping | 2-3 business days | Domestic (U.S.) & Major International Cities |
| Express Shipping | 1-2 business days | Domestic (U.S.) & Priority International Locations |
- Delivery timelines are estimates only and do not include processing time, weekends, or holidays. Actual delivery may vary due to factors beyond our control, such as customs delays, carrier disruptions, or weather conditions.
- International delivery times may be extended by 2-4 weeks for remote regions, due to customs clearance procedures and local postal service handling.
5. Shipping Fees
- Shipping fees are calculated based on your shipping destination, order weight, and selected shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase.
- We may offer free standard shipping promotions for orders that meet a minimum purchase threshold (e.g., orders over a specified amount). Eligibility for free shipping will be clearly indicated on the Website and during checkout.
- International orders are subject to additional customs fees, duties, taxes, or other charges imposed by the destination country. These fees are the sole responsibility of the customer and are not included in our shipping fees. We recommend checking with your local customs office for details on applicable charges before placing an order.
6. Order Tracking
- Once your order is shipped, we will send a shipping confirmation email to the address you provided, including a unique tracking number and a link to track your package via the carrier’s website.
- You can also track your order by logging into your account on the Website (if you created one) and navigating to the “Order History” section.
- Tracking information may take 24-48 hours to update after shipment, depending on the carrier. If you do not receive tracking details within 3 business days of order processing, please contact us at service@sunton-global-trading.top.
7. Shipping Restrictions
- We ship to most countries worldwide, but reserve the right to restrict shipping to certain regions due to legal requirements, logistical constraints, or international trade regulations. If your destination is restricted, you will be notified during checkout.
- We do not ship to P.O. boxes, APO/FPO addresses, or freight forwarders for international orders, unless explicitly permitted for specific carriers (e.g., USPS for APO/FPO addresses).
- You are responsible for providing an accurate, complete, and deliverable shipping address. We are not liable for delayed, lost, or returned orders due to incorrect or incomplete address information. If a package is returned to us due to an undeliverable address, you may be required to pay additional shipping fees to resend the order.
8. Missing or Damaged Shipments
- If your package does not arrive within the estimated delivery timeframe, please first check the tracking information for updates. If the tracking shows the package as delivered but you have not received it, contact the carrier directly to file a claim.
- If your package is lost, stolen, or damaged during transit, please notify us at service@sunton-global-trading.top within 7 days of the estimated delivery date. Include your order number, tracking number, and photos of any damage (if applicable). We will assist you in filing a claim with the carrier and offer a replacement, refund, or reshipment at our discretion, once the claim is resolved.
- We are not liable for damages or losses caused by carrier negligence, but will work diligently to resolve issues in a timely manner.
9. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Your continued use of the Website and placement of orders after the changes are posted constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or inquiries regarding our shipping services, please contact our customer support team at:Email: service@sunton-global-trading.topWebsite: https://sunton-global-trading.top/
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