Returns Policy

1. Introduction

This Returns Policy applies to all purchases made through the website https://sunton-global-trading.top/ (the “Website”) operated by SUNTON GLOBAL TRADING CO., LTD (“we”, “us”, or “our”), a dedicated men’s fashion retailer. We want you to be fully satisfied with your purchase, and this policy outlines the terms and procedures for returning products, requesting refunds, or exchanging items. By placing an order on our Website, you agree to comply with the terms set forth below.

2. Eligibility for Returns

To be eligible for a return, refund, or exchange, the following conditions must be met:

• The product(s) must be returned within 30 calendar days from the date of delivery.
• The product(s) must be unused, unworn, unwashed, and in their original condition—including all original tags, labels, packaging, and accessories (e.g., buttons, belts, dust bags) intact.
• Footwear must be returned in their original shoe boxes, which must be undamaged and properly sealed.
• Customized, personalized, or made-to-order products are non-returnable and non-refundable unless they are defective or damaged upon delivery.
• Defective or damaged products (e.g., manufacturing flaws, tears, incorrect sizing due to our error) must be reported within 7 days of delivery to qualify for a full refund, exchange, or free replacement.

We reserve the right to refuse a return if the product(s) do not meet these eligibility criteria (e.g., signs of wear, missing tags, altered items).

3. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support: Send an email to service@sunton-global-trading.top with the subject line “Return Request” and include the following details:
   • Your order number (found in your order confirmation email)
   • Name of the product(s) you wish to return
   • Reason for return (e.g., size issue, change of mind, defective item)
   • Whether you prefer a refund, exchange, or replacement
2. Receive Return Authorization: We will review your request within 2-3 business days and send you a Return Authorization (RA) number, along with detailed instructions on how to package and ship the item(s) back to us. Returns sent without a valid RA number will not be accepted or processed.
3. Package and Ship the Return: Securely package the product(s) to prevent damage during transit. Include a copy of your order confirmation or a note with your RA number, order number, and contact information inside the package. You are responsible for paying the return shipping costs, unless the return is due to a defective product or our error (in which case we will provide a prepaid shipping label).
4. Track Your Return: We recommend using a trackable shipping service and retaining the shipping receipt for your records. We are not liable for return packages that are lost, stolen, or damaged in transit.

4. Refunds

• Once we receive and inspect the returned product(s) (typically within 5-7 business days of delivery to our facility), we will verify eligibility. If approved, we will process your refund to your original payment method.
• Refunds will be issued for the purchase price of the product(s) only. Shipping fees (both original and return) are non-refundable, unless the return is due to our error (e.g., wrong item shipped, defective product).
• Refund processing times vary by payment method:
  • Credit/debit card: 7-14 business days (depending on your bank’s processing time)
  • Third-party payment processors (e.g., PayPal): 3-5 business days
• We will send you a refund confirmation email once the transaction is completed.

5. Exchanges

• If you wish to exchange a product (e.g., for a different size or color), please indicate this in your return request email.
• Exchanges are subject to product availability. If the requested size/color is out of stock, we will offer you a full refund instead.
• Once your returned product is inspected and approved, we will ship the exchanged item to you free of charge (for standard shipping).
• You will receive an exchange confirmation email with a new tracking number once the item is shipped.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

• Take clear photos of the item(s) and the packaging (showing damage or defect) and attach them to your return request email.
• Do not use or alter the product(s) (this may void your eligibility for a refund or exchange).
• We will cover all return shipping costs and offer one of the following options:
  • Full refund to your original payment method
  • Exchange for the same product (if available)
  • Free replacement of the defective/incorrect item

7. International Returns

• International customers are responsible for all return shipping costs, customs fees, duties, and taxes associated with returning products. These fees are non-refundable.
• We recommend checking with your local customs office for guidance on return shipping regulations to avoid delays or additional charges.
• Refund processing for international returns may take up to 21 business days due to longer transit and inspection times.

8. Changes to This Returns Policy

We reserve the right to update or modify this Returns Policy at any time. Your continued use of the Website and purchase of products after the changes are posted constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or need assistance with a return, please contact our customer support team at:Email: service@sunton-global-trading.topWebsite: https://sunton-global-trading.top/